Returns & Refunds
Purchases made from the Charles&Ron Online Store can be returned free of charge within 30days, with the exception of earrings, fragrances and items discounted over 50%.
Items must be returned new, unused, and with all labels and garment tags still attached.
Returns that are damaged, stained, washed or altered may not be accepted and may be sent back to the customer.
Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Items should be returned in their original packaging to ensure they are adequately protected in transit.
Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Stockings, socks and tights may be only be returned if the package has not been opened.
Returns will not be offered for Made-to-Measure and Personalised items
Returns that do not comply with these regulations will not be accepted.
Returns may be made through courier service, mail or in-store.
In the case a refund is preferred, the payment will be returned to the original card used to purchase. After the refund is issued from our end, please allow some days for your bank to process it. Should you experience any difficulty, we kindly ask you to get in touch.